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Sharebot Support Center: how it works

Welcome in the Sharebot Support Center, the website section dedicated to the Sharebot 3D printers users. Inside this page you’ll find all the information, tip&tricks required to use your 3D printer.

The page is divided in different sections and areas so that you can easily find the information you need. You just have to select what you’re looking for from the menu below. We please invite you to read every page area before contacting your technicians: the solution to your problem is here!


NB: It’s very important to read the printer handbook before starting using your 3D printer. You can easily download it from the printer product page or in this page.

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What should I do to install Sharebot Voyager?

Inside this area you can find quick starts guide, downloadable materials and instruction to correctly install, set and configure Sharebot Voyager. It’s very important to follow the instruction to connect your printer to your local net so that you can control it remotely. Selecting the “Download” option you’ll find both the user handbook and a test file (print it with SHARE-LO, general purpose resin).


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What should I do to have a correct casting process with SHARE-IC?

To cast an object made with SHARE-IC castable resin you have to follow some important steps from the jewel modeling up to its finishing process. Each step must be done without rush, taking care of the object and following the right instruction so that you’ll avoid any failure during the process itself. To have a good post-curing, please read the dedicated chapter on the resin support page.


Certified caster:
DUEL Srl


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What should I need to do to contact the Sharebot Technical Assistance?

If you did not find the information required, Sharebot offers a technical assistance email service where you can directly contact our experts. You just need to fill out the conctact form with information about the printer, the used material and the problem you had: to ease the process, we advice to attach also a picture. Our expert will contact you back within 3 working days.


[button colour=”grey” type=”roundedarrow” size=”large” link=”#support”]SUPPORT FORM[/button]

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Installing and setting

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Inside the box you’ll find the following objects:

  • Sharebot Voyager professional DLP 3D printer
  • Accessories and finishing kit
  • USB Key

Finishing kit has:

  • Tray for polishing operations
  • Spatula and nippers for the model detach from the printing plate and supports removal
  • Water tank
  • Isopropyl alcohol tank
  • Paper towels
  • gloves

Once removed the upper package and the accessories kit, il is possible to remove the printer from the box. We advice to handle it carefully: you may need help to complete these steps. Do not handle the printer cover: it’s the most fragile part of the printer and you can brake it.

Place it in upright position, open the cover and remove eventual package you may find.

Insert the tray inside the lower position, pushing it all the way.

Insert the printing plate inside the upper position, pushing it all the way. Once you’ll find the correct position, lock up the handle.

NB
Please do not throw away the original package: you may could need it for future shipment.

 

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Requirements

pc with s.o. Win 7 or more,
Processor: intel i5 or more
RAM: 4gb or more
Hard disk capacity 1GB

Insert the USB key in the PC and copy the file of the slicing software on the desktop. The file is in the .exe format: open it and follow the required steps to install the software.

Once install is complete, restart the computer and open the software. Please always read the user handbook before starting to use it.

 

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Configuring

Sharebot Voyager has an inner operative system which allows to manage the printer from a specific interface. To load files and manage the printings, you can access to the printer interface in two different ways: NETWORK and STANDALONE. You can choose during the initialization procedure.

 

Stand-alone

The printer has a default network address which is 192.168.0.11 and you can access to the administrative interface with a simple connection with the PC through a network cable RJ45 and modifying the setting of the board so that you can use a IP address of the same category.

If you use the identifier 192.168.0.199 and a PC running windows operating system you have to follow this process:

  • Click on ” network connections center and sharing”
  • Click on ” connection LAN”
  • Click on ” Property”
  • Select ” Internet protocol version 4 (TCP/IPv4) and click on “property”
  • Select ” use the following IP address” and insert 192.168.0.199 in the section “IP address” and 255.255.255.0 in the section “subnet mask”
  • Press the button “ok”
  • Press the button ” close” of the windows “property”
  • press the button “close” of the window “connection status”

Open the browser and insert the address htpp://192.168.0.11 and you can see he main page of the management interface.

 

Network

Make the operations of the section “standalone modality” to connect the 3d printer. Follow the above-mentioned instructions and from the printer interface select “configure”-“wired” and modify the wire network setting in order to make them compatible with the company network.

NB:
After the confirmation of the setting and after having switched off the 3d printer , disconnect it from the PC and connect the 3d printer to the company network. At this stage, you can use any available PC.

 

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Tank

Pay attention to the tank replenishment: the resin level must corrispond to the first wall layer. This procedure must be done after you place the tank in its location.

Please be carefull: the resin has not to pour out of the tank; material leak could cause many problems to the printer. In case, remove immediaterly the printer power supply and contact our support center.

 

Starting the process

Once filled the tank, you must connect the printer to the management interface: the entire process will be controlled through device.

Select the option “FILE MANAGER” from the left menu then the option “CWS FILES” to see your full list of models.
10oriz - pagina 192 168 0 11 browser elenco cws

If you want to print from USB Key, select the option “PRINT” placed on the right of the selected object.

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Removing and finishing

Do not remove the resin tank before you’ve removed the printing plate. Use gloves and the DPI before handling resins and do not expose the working station to the natual sunlight.

Lift the Sharebot Voyager cover and remove the printing plate then submerge it in the water tank: this process will remove the first layers of exceeding resin.

Then submerge the object and the plate in the IPA alcohol for an accurate polishing. Now the model is ready to be removed from the printing plate using the spatula. This a crucial step, please be careful: the resin is still fragile. Dry it with paper towels and start the post curing process (see the resin support for further information).

Polishing

Once removed the object, it’s very important to polish all the printing tool like the printing plate. It must be clean before replacing in its location.

It is very important, once the printing process ends, to polish correctly the printer. First of all you have to remove the resin tank, pouring the exceeding resin in a tank that must have a safe closure and it must not be transparent to avoid any polymerization process. Polish the rank with IPA and paper towel.

Place the tank and plate in their locations and polish the used tool before starting a new printing process.

 

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Handbook

Sharebot Voyager Handbook


Test file

Test file for SHARE-LO

test

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Casting process for jewellery

 

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When you start create your 3D file, it’s fundamental to follow some important rules: pay attention to not have any hole on the model surface and close all the junctures, they will cause a failure in your casting process.

 

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Supports elements are added throught the Sharebot DLP Slicing software (read carefully the handbook for this step): support materials will help you to orient your model for the printing process. Read following steps to know how to remove them.

 

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Once setted the material support, it’s possibile to start the printing process with Sharebot Voyager. To have a good printing process, please read the above section about how to start a printing process” and the chapter about finishing (polishing the plate with the specific solvent, detaching the model from the plate).

 

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Before starting the post-curing process, you have to carefully remove the material support. You may need a nipper to do this passage. You can read a full essay about post-curing in our resin support center. The castable resin must be done with a UV light at 405nm 0,5W per minute.

This is the most crucial step of the entire process: if you do not post-cure the model correctly, you’ll have a failure during the casting process.

 

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When an object had good post-curing process, it’s possibile to see a smooth and polish surface. If you can see it, the model is ready for the usual casting process.

 

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Draining channels will be fundamental (place them right) during the casting process: they’ll allow to the resin to drain away without leaving residuals during casting process.

 

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Once you prepared the cylinder, it can be place inside the oven for the usual jewellery casting process. Burn out and casting temperature depends on the casting equipment you’ve used.

This step is crucial: if there were mistake in the preparation of the model, you’ll have a failure and the casting will be impossible.

 

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Once removed from the casting cylinder and detached from the spue tree, model must be clean. It is now ready to be polished by the jewel maker.

 

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The model must be polished before it can become a real jewel. During this important phase, the model is still raw: use the proper tools to shine and polish it.

 

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What we created as a 3D model, it’s now a jewel: it has been printed, cured, cleaned, casted and polished. It’s now ready to become a real jewel to put on the market.

 

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SUPPORT FORM

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If you have any problems in using our printers, the procedure to be followed is as follows:

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[list_item]Check the manual and guides available on the web site;[/list_item]
[list_item]Contact the dealer from which you purchased the machine[/list_item]
[list_item]Contact technical support by filling out the form beside remember to fill in all fields. Our technicians will ricontatteranno within 3 working days.
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In case your printer should re-enter in the factory to be repaired, our technical support will give assign a file number to return and we will provide all the additional information required.

Attention: the package should be the original one, penalty forfeiture of the guarantee

Upon receiving your printer, our technicians will assess whether the problem stems from a failure, in this case the repair under warranty will be carried out for free, or by improper use of the printer or by an improper use of material not approved by Sharebot: in the latter case we will provide you with a quote to request your consent to repair. For out-of-warranty printers may be required a quote for the inspection.

Troubleshooting is a very important task for us and we think is necessary to share experiences, problems and solutions.

 

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Sharebot support center provides technical assistance on all our 3D printers and 3D printing materials. Fill the form below to contact our technicians and to ask support for your problem

Our team will contact you in three working days.


Name and surname (required)

Email address (required)

Select the product (required)

Serial Number (required)
You can find on the back of the printer

Used material

Attach a picture

Subject (required)

Message (required)

 

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