• Support center

    Welcome to the technical support section dedicated to the use of your Sharebot 3D printer

Choose your printer from the menu below to access specific resources (handbooks, printing profiles, video tutorial e more).

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If you do not find the answers you were looking for or if you still need assistance, fill out the form below and you will be contacted by our support team.

For a better understanding of the terms and procedures necessary to start a print and solve the main problems, please read the downloadable user manual of the printer carefully.








    It's located on the back of the printer. In the event of an invalid serial number or machines out of warranty, without a support contract, the request will not be taken into consideration




    Support services

    Warranty service

    WARRANTY: 12 months for companies / professionals – 24 months for privates

    • Contact only via email – reply within 3 working days
    • Charge additional costs for out of warranty interventions and repairs

    For warranty details click HERE

    Out of warranty service

    At the end of the warranty period it is mandatory to subscribe a support contract to access the technical support. Available options are:

    • 1 year subscription
    • single event ticket

    For more information contact us by e-mail: info@sharebot.it

    Warranty extension

    Sharebot offers the extension service for the duration of 1 year to be agreed at the time of purchase of the printer.

    For more information contact us by e-mail: info@sharebot.it

    Top assistance

    • Contact via email – reply within 8 business hours
    • Support via phone, subject to technician’s availability.
    • Favorable conditions for interventions and repairs out of warranty
    • Repair priority in case of printer return
      *all transport costs and travel expenses are excluded  (hours, travel costs, expenses)

    For more information contact us by e-mail: info@sharebot.it

    More information

    Sale’s conditions

    For a complete description, please visit the appropriate page.

    Transportation

    Incoterms: ex- works.

    Shipment shall be organized by the purchaser.

    Sharebot can, upon written request of the purchaser, organize a shipment covered by insurance. Sharebot shall not be held responsible for any delay, damage or loss that may occur for shipments that are not covered by insurance and will not take over the management of the fixing up fees.

    Please make sure to review the terms of sale.

    Please undersign with reserve upon receipt of the goods.