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If you have any problems in using our printers, the procedure to be followed is as follows:
In case your printer should re-enter in the factory to be repaired, our technical support will give assign a file number to return and we will provide all the additional information required.
Attention: the package should be the original one, penalty forfeiture of the guarantee
Upon receiving your printer, our technicians will assess whether the problem stems from a failure, in this case the repair under warranty will be carried out for free, or by improper use of the printer or by an improper use of material not approved by Sharebot: in the latter case we will provide you with a quote to request your consent to repair. For out-of-warranty printers may be required a quote for the inspection.
Troubleshooting is a very important task for us and we think is necessary to share experiences, problems and solutions.
Fill out the form below specifying the product and your problem, our team of experts will contact you within 3 working days.
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Select the product (required)---Sharebot NGSharebot Kiwi-3DSharebot XXLSharebot XXL+Sharebot 42Sharebot QSharebot QXXLSharebot QDUALSharebot VikingSharebot Voyager
Serial Number (required)
You can find on the back of the printer, ATTENTION: ALL THE REQUESTS WITHOUT A VALID SERIAL NUMBER WILL NOT BE TAKEN IN CONSIDERATION
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Via Montello, 18 – 23895 Nibionno (LC)
TEL +39 031 692 132
VAT Number: IT03482570136
REA: (LC) 318035