If you have any problems in using our printers, the procedure to be followed is as follows:
- Check the manual and guides available on the web site;
- Contact the dealer from which you purchased the machine
- Contact technical support by filling out the form beside remember to fill in all fields. Our technicians will ricontatteranno within 3 working days.
In case your printer should re-enter in the factory to be repaired, our technical support will give assign a file number to return and we will provide all the additional information required.
Attention: the package should be the original one, penalty forfeiture of the guarantee
Upon receiving your printer, our technicians will assess whether the problem stems from a failure, in this case the repair under warranty will be carried out for free, or by improper use of the printer or by an improper use of material not approved by Sharebot: in the latter case we will provide you with a quote to request your consent to repair. For out-of-warranty printers may be required a quote for the inspection.
Troubleshooting is a very important task for us and we think is necessary to share experiences, problems and solutions.
